AI operating system for hotels
Bookings on WhatsApp 24 hours a day, without your team picking up the phone
SmartBedX’s artificial intelligence agent serves your customers on WhatsApp and on your website, checks your real availability, quotes and sends the payment link. The booking goes straight into your PMS.
Your customers write at any hour
Most travelers in Latin America prefer to ask on WhatsApp before booking. If nobody replies in time, they book elsewhere, or through an agency that charges you a commission.
The AI agent replies in seconds with your hotel’s information and rates, and it never gets tired in high season.
- Instant service day, night and on holidays.
- Answers consistent with your policies and rates.
- Your team handles only the cases that need a person.
A booking advisor that sells
Checks real availability
Reads the PMS inventory so it never offers what you don’t have or causes overbooking.
Quotes and collects
Calculates the rate by dates and guests and sends the secure payment link.
Offers more services
Suggests Day Pass, tours, transfers or upgrades at just the right moment in the conversation.
Hands over to a human
When the case requires it, it passes the conversation to your team with the full context.
Receives event requests
Captures the date, guests and type of event, and leaves them ready for your sales team to quote.
Learns from your data
Reports on frequent questions, conversions and seasons to improve your strategy.
Frequently asked questions
Do I need a new WhatsApp number?
We use a WhatsApp Business number for your hotel. In the demo we check whether you can use your current one or whether a dedicated one is better.
Does the agent make up prices or availability?
No. The agent answers with your hotel’s information and checks the availability and rates you have loaded in SmartBedX.
What happens if the customer wants to talk to a person?
The agent transfers the conversation to your team, who see it in full and can continue from where it left off.
Which plans include it?
The WhatsApp chatbot is included from the GROWTH plan and in all higher plans. Ask our team about the service conditions.
Put your AI agent to work this month
In the demo we show you a real WhatsApp booking conversation using the data of a hotel like yours.